Platform Security Features

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All logins to LeadByte are redirected to our HTTPS page. This prepends HTTPS to the URL regardless of whether this was present in your address bar when loading the site.

We provide all clients with the option of granting access to individual IP addresses. This ensures that only connections from addresses you have white-listed are allowed to log into your account. These IP addresses can be defined for users within “admin > users”, however if you’d like this implementing at an account level please reach out to your account manager.

If you travel frequently you may be better off using our “Access restrictions by Country” feature. This function allows you to grant access for entire countries rather than individual IP addresses. This is available at both a user level and account level.  

 

We have a strong password criteria when setting a new password.

Your new password must be a minimum of 8 characters and contain at least:

1 upper case

1 lower case

1 number and

1 symbol

 

On top of this, all passwords are stored in a hashed format. This means that even LeadByte staff can’t view your password.

If someone tries to access your account with an incorrect password 4 times, your account will be locked for security which prevents your account from being brute forced. You can re-activate your account by resetting your password with the “Forgot password?” button on the login screen or by contacting your administrator. 

Administrators have the option to "re-authenticate" their users under "admin > users". This will unlock their account for them immediately without the need to reset their password. 

We offer 2 factor authentication as an option on all user accounts. When logging in to LeadByte on an unrecognised device for the first time we will automatically send a verification email to the email address associated with the user. 

Other than users listed on the account, the only people able to access your account are authorised LeadByte personnel and Amazon appointed engineers.

LeadByte personnel that have access to client accounts (such as tech support and our engineers) undergo criminal history checks. Access to accounts is key to upholding our SLA.

If you'd like to learn more about how your data is stored within LeadByte click here.

 

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