Skipped Delivery Reasons

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This article goes over how you can view the reasons your deliveries have skipped due to rules/scheduling/caps through the UI - The article also outlines the different types of skipped reasons that can be displayed.


Where do I find this information?

This feature is located by clicking on a numerical Lead ID on the search lead screen. 

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Once selected, click the Deliveries Tab and it will display the Deliveries included in the Campaign. You will see whether the lead was Delivered or Skipped under the Status column.

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If all the deliveries for a lead are skipped, it will show 'Skipped' in the 'Buyer' column and clicking the text will open the lead summary page straight to the deliveries page.
 

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Skipped Reasons

The included skipped reasons can be, but are not limited to:

Skipped - Rule mismatch - Postcode/Email/Street1 etc

Skipped - Delivery not in adv distro

Skipped - Daily/Weekly/Hourly cap reached

Skipped - Scheduled day/time not enabled

Skipped - Delivery duplicate

Skipped - Delivery credit exhausted

Skipped - Buyer credit exhausted

 

If you find that certain Deliveries are being unintentionally Skipped, you will need to amend the relevant settings on the Delivery (changing cap, adding to Advanced Distribution etc).

 

FAQ

Q - What does the skipped reason "Delivery not in adv distro" mean?

A - When this box on your delivery advanced settings is checked, the delivery will be skipped unless enabled on advanced distribution. The delivery shown in the screenshot below with the red toggle is an example of one not enabled.

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As always, raise a ticket to our Support team if you have any further questions.

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