Where to find Buyer or 3rd party rejections

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You will likely come across leads being rejected by your buyer/3rd party system when sending lead OUT of your account. This article aims to explain where and how to access this information.

 

Head to the Lead screen> Click on the lead ID in question > Deliveries > Delivery Data. 

You will be shown the original response from the buyer/system plus the error.

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The response is the exact response your buyer has returned. If your Buyers response is too big for the box, click on the response itself and LeadByte will open a fresh tab with this information.

 

We only store delivery information for 60 days, so you won't be able to access the information after this time period has passed.

 

Reports - 

We offer a couple of reports which may help you in summarising your buyer rejections.

- Buyer Summary Report
- Delivery Response Report

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