HLR (Mobile Validation) Response Codes & Coverage

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When a phone number is cleaned via our HLR service you will be provided with a status code. See below for a break down of each status:

Status Status Explained
EC_UNKNOWN_SUBSCRIBER The number does not exist
EC_UNIDENTIFIED_SUBSCRIBER Unidentified Subscriber
EC_ABSENT_SUBSCRIBER The subscriber is detected unavailable, as there was no paging response from the handset. This is often due to the handset being switched off or in low signal area.
EC_CALL_BARRED Message is rejected due to barring of message service, blocking is set by operator or subscriber for the number.
EC_NO_RESPONSE The message has been successfully processed and forwarded to the operator, but no response was returned from the operator upon message submit request, or such error was reverted by the operator.
EC_TELESERVICE_NOT_PROVISIONED The subscriber’s mobile service has been suspended by the operator.
NO_ERROR Successful delivery or when error code was not returned by the operator.
EC_ILLEGAL_SUBSCRIBER Illegal Subscriber
EC_SYSTEM_FAILURE System Failure
EC_TELESERVICE_NOT_PROVISIONED The subscriber’s mobile service has been suspended by the operator.
EC_ILLEGAL_EQUIPMENT Illegal Equipment
EC_FACILITY_NOT_SUPPORTED Facility Not Supported
EC_SUBSCRIBER_BUSY_FOR_MT_SMS Subscriber Busy For Mt SMS
EC_UNEXPECTED_DATA_VALUE Unexpected Data Value
EC_UNKNOWN_ERROR Unknown Error
INVALID_DESTINATION_ADDRESS Number entered incorrectly or without prefix (07/44 etc)

 

You have the option to "allow" certain temporary errors when setting your validation up.

By checking this option you will be accepting leads where at the time of the request the phone was absent or unavailable. This typically means the phone was switched off / in a low network coverage area or temporarily disconnected.

Any messages shown do NOT mean the mobile number is invalid or is a permanent error.

Here is a breakdown of the codes:

1 EC_ABSENT_SUBSCRIBER_SM - Mobile device switched off or in low signal area

- EC_ABSENT_SUBSCRIBER - Mobile device switched off or in low signal area

- EC_CALL_BARRED - Barring of the service was imposed by the operator i.e. unpaid bill

4 - EC_SYSTEM_FAILURE - Message rejected due to network or protocol failure (could be a communication issue)

5 - EC_SM_DF_memoryCapacityExceeded - SMS delivery failure with detailed reason as follows:  memory capacity exceeded; Equipment not SM equipped

6 - EC_NO_RESPONSE - Response packet not received from remote peer

7 - *EC_NNR_noTranslationForThisSpecificAddress

8 - *EC_NNR_MTPfailure

9 - *EC_NNR_networkCongestion


*Nonsensical error generally returned when an issue occurs on a signaling level, operators end, connectivity issues etc.

HLR Coverage 

The following countries do not support LIVE HLR

Argentina
Bolivia
Bosnia and Herzegovina
Brazil
Canada
Chile
Colombia
Costa Rica
Dominican Republic
El Salvador
Ghana
Guam
Italy
Ivory Coast
Jamaica
Mexico
Panama
Paraguay
Peru
Portugal
Puerto Rico
South Korea (Republic of Korea)
Spain
Trinidad and Tobago
United States

The following counties provide partial Live HLR

Armenia all except Beeline
Azerbaijan all except Nar and FONEX
Bangladesh only Banglalink and Robi
Belgium all except BASE and Transatel
Bulgaria all except ported to/from M-Tel
Cape Verde all except CVMovel
Cayman Islands only Flow
Croatia all except ported to T-Mobile
Czech Republic all except Telefonica O2 and U:fon
Ecuador only Movistar
Egypt all except Etisalat
Finland all except DNA and Liikennevirasto, Nokia Oyj and Suomen
France all except BT and Coriolis, MobiquiThings, NRJ and Transatel
Georgia all except MagtiCom and Silqnet
Germany only E-Plus
Honduras only Claro
Iran all except MTCE, MTN and Rightel
Japan all except KDDI and ported from DOCOMO
Kazakhstan only Tele2
Moldova all except Orange and ported from Unite
Morocco all except INWI
New Zealand only Vodafone
Nigeria only Etisalat
Oman all except ported from Oman Mobile to Ooredoo
Pakistan all except Mobilink and ZONG
Qatar all except Vodafone Qatar
Reunion only Free and Orange
Romania all except DIGI Mobil
Russian Federation only Beeline, MOTIV, MTS, Tat and Tele2
Saudi Arabia all except Mobily and ported from STC
Slovakia only clean numbers and Orange - T-Mobile ported combinations
South Africa all except MTN
Sudan only Zain
Taiwan all except Chunghwa
Tanzania all except Vodacom and Zantel
Tunisia all except Ooredoo
United Arab Emirates all except ported from du to Etisalat
Vietnam all except Mobifone and Viettel

 

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