Unlocking locked user accounts (reauthentication) - 🎥

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So one of your users, suppliers or buyers have used the incorrect login details and locked their account?

 

THIS is what they will be greeted with:

Image_2019-06-18_at_3.53.53_PM.png

As you can see, all they need to do is reset their password to unlock the account.

 

However, if for some reason they are struggling with this process you (as an administrator) can unlock their account manually.

 

The video below will guide you, as an administrator, to unlocking your users account when they have locked themselves out - 

 

The video below will guide you, as an administrator, to unlocking your suppliers account when they have locked themselves out -

 

The video below will guide you, as an administrator, to unlocking your buyer account when they have locked themselves out -

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