So one of your Users, Suppliers or Buyers are locked out of their account?

If they 're using the incorrect login information they'll be greeted by the below error message on the login screen -

As you can see, all they need to do is reset their password to unlock the account.

However, if for some reason they are struggling with this process you (as an administrator) can unlock their account manually.

Users

The video below will guide you, as an administrator, to unlocking your users account when they have locked themselves out - 

Suppliers

The video below will guide you, as an administrator, to unlocking your suppliers account when they have locked themselves out -

Buyers

The video below will guide you, as an administrator, to unlocking your buyer account when they have locked themselves out -