Import - FAQ

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Will imports count towards my monthly lead allowance, even if I delete them afterwards?

Lead imports do count towards your monthly lead allowance, even if you delete them afterwards. Be careful that you don't go over your monthly lead amount when importing but if you run into any issues, feel free to raise a ticket with support.

 

Why can't my supplier edit the SID destination field box when importing files?

As your supplier will be logged into their supplier user account when importing leads, the SID will automatically be assigned to themselves so the SID destination field will be greyed out.

 

Is there a lead amount limit when importing?

There is no lead amount limit when importing leads, larger files will just take longer to import but there is no set limit number when importing files.

 

Why can't my supplier import leads into a specific campaign?

If your supplier is unable to import leads into a specific campaign, check under 'Suppliers & Sources' in the campaign's settings and make sure 'Import Access' is togged on for the supplier in question.

 

LeadByte - Edit Campaign - Opera 2024-11-19 at 10.20.26 AM

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