Creating an SMS Responder


This article will cover how to setup a basic SMS responder within LeadByte. 

Step 1 

Select Responders>Create SMS Responder from the tabs. You will need to choose between a Time Based, Event Based OR Manual - REST API trigger. These are listed below in more detail:

Time Based

Responders that are configured to send an SMS based on an offset of the lead received time e.g. send instantly arrive or X amount of time. In addition to this, you can select a Lead status to trigger if that condition is met. These options are All Leads, Delivered Leads, Sold Leads and Unsold Leads.

Event Based

Responders that are configured to send an SMS based on an event occurring (such as when an SMS is clicked or converted).

Manual - REST API

Responders that are controlled by the user to ensure a responder is triggered when an SMS is sent to a lead. This allows you to trigger the responder from an external source via the API. More on this feature here - Triggering a Responder via the REST API

Step 2

You will need to add a Reference*, link a Campaign and add the Default sender info* as a minimum here. If you wish to link specific Suppliers, link a Suppression Campaign, set a pause between time, add exclusion dates and enable dedupe you can choose to here.

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Step 3

You can use Rules on your Responders, where it allows you to set condition(s) to be matched in order for a message to be sent. Leave blank if you want to send a message to all leads.

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Step 4

You can create single or multiple Pushes to create a nurturing cycle. Click Image 2023-08-09 at 12.46.40 PM and you will enter the Push screen, where you will construct your message. The requirements here are a Push name*, From name*, Subject* and Sender details *.

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Once content with your SMS body, you can add Rules specific to the Push and also add a schedule for your Push. Please note 1 Part equals 1 SMS and therefore if your body exceeds more than 1 Part, you will be charged per Part. 

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Ensure that you test your Push by clicking Image 2023-08-09 at 1.00.50 PM and entering your phone number in the pop out box.


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