Ever wondered the outcome of your Responders? Now you can check their end result on whether they've been skipped for a specific reason, are still pending or have been successfully sent.
Where do I find this information?
This feature is located by clicking on a Lead ID (Leads>Search Leads). Once selected, click the Responders Tab and it will display the Responders included in the Campaign.
The included skipped reasons can be, but are not limited to:
Skipped - Lead Email Unsubscribed
Skipped - No Lead Email Address
Skipped - Duplicate
Skipped - Daily Cap Reached
Skipped - SMS Send Failed
Skipped - Lead SMS Unsubscribed
Skipped - No Lead Mobile Number
Skipped - Email Send Failed
Skipped - Inactive Responder
Skipped - Inactive Push
Skipped - Exclusion Date List
Skipped - Rules
Skipped - Suppression Match
Skipped - Lead Status Mismatch
If you find that certain Responders are being unintentionally Skipped, you will need to amend the relevant settings on the Responder (changing Rules, Inactive Push etc).
Please note that this feature does not provide the deliverability of a Responder. It will only provide when and if the messages have been sent.